Shipping protection (€2.99) is added from the cart and covers your whole order.
What it covers
- Theft of the parcel after delivery.
- Parcels the carrier marks as delivered but you never receive.
- Priority reshipping: we send your order again without waiting for the carrier to finish its investigation.
What you already get without it
If your parcel is lost or damaged in transit, we replace it or refund you anyway, with or without protection.
How to claim
- Email getretroconnect@gmail.com with your order number within 30 days of the expected delivery date.
- Tell us what happened.
- We confirm the reshipment within 24–48 business hours.
Protection isn't refundable once the order has shipped, unless you return the whole order within the 30-day withdrawal period.